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Over 2000 service delivery requests logged per month in Kouga

The Kouga Municipality Call Centre logs over 2000 service delivery requests per month with 2 958 logged in January and 2 587 in February 2019.

Of the requests logged, 2 708 were resolved in January and 2 341 in February.

Re-submissions were received for January in the Aston Bay suburb for potholes that had not been repaired in Swan Drive, Shearwater and Owl Drive.

The vast majority of service delivery requests are related to sewage with 1 446 requests logged in January for septic tanks that needed to be sucked while 1 016 requests for logged in February.

423 Water related requests were received in January, with the bulk being for burst pipes (185) and faulty meters (170).

In February, 323 water related requests were received with burst pipes (142) and faulty meters (116) again being the main faults being reported.

“These figures only represent what is being reported to the Call Centre and excludes work being carried out internally by Kouga Municipality,” said Kouga Mayor Horatio Hendricks.

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“It is also a clear indication that we are making progress in delivering services to our communities and are responsive when we receive the requests”.

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Potholes are also clearly a concern of residents with 306 requests logged in January and 578 in February.

Should you wish to report a service fault, please contact the Kouga Call Centre on 042 200 2200. The call centre is open seven days a week from 7:30am to 7pm.

Outside these hours faults can be reported at 042 291 0250 or 042 200 8330. Alternatively, click here  to download the Link app for easy fault reporting.

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