If you experienced any problems with WhatsApp on New Year’s Eve, you are not alone.
Users across the globe have been complaining that their WhatsApp messages weren’t going through. Some of them thought that is was connection problems with their phone or network, but a WhatsApp spokesperson confirmed on Reuters that the Facebook-owned service is indeed experiencing an outage.
The spokesperson said: “Some people have had trouble accessing WhatsApp for a short period today [Thursday], we’re working to restore service back to 100% for everyone.”
No official statement has been published on their Facebook page or Twitter page yet.
The main problem appeared to be that the app couldn’t connect to the internet, even if the user had a working mobile or Wi-Fi connection.
The problem has been affecting American, Canadian and European residents mostly, but some South Africans have also been complaining that their messages aren’t reaching the desired people.
The messaging client seems to be having issues sending and receiving messages on both Android and iOS.
Although, it is worth noting that not all users are experiencing the problem.
In September WhatsApp announced that they had become the world’s most widely used instant messaging client with more than 900 million monthly active users.